Cafetto Grinder Cleaner 450gm

Welcome to Omni Coffee Roaster FZE, operated by Omni Coffee Roasters FZE. These Terms of Service (“Terms”) govern your access to and use of our websites, digital platforms, and related services, including purchases made through our online store (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, please discontinue use immediately.

For questions, please contact us at info@omnicoffeeroasters or WhatsApp +971 58 637 7456.

1. Who We Are

Omni Coffee Roasters FZE is a UAE-registered company operating from:

F1 and F2 Warehouse Number, Street 13, Al Quoz Industrial Area 1, Dubai, United Arab Emirates.

We specialize in high-quality coffee, matcha, and related accessories, supplied through our online platform.

2. Changes to These Terms

We may modify or update these Terms at any time. Updates will take effect once published on this page. Continued use of our Services after updates constitutes your acceptance of the revised Terms.

3. Eligibility

You must be at least 18 years old to use our Site or make a purchase. By using the Site, you confirm that you meet this requirement.

If you are using the Site on behalf of a business, you represent that you have authority to bind that business to these Terms.

4. Your Account

To access certain features, you may create an account. You agree to:

• Provide accurate and up-to-date information,
• Maintain the confidentiality of your login credentials, and
• Notify us immediately of any unauthorized access.

We reserve the right to suspend or terminate accounts violating these Terms or applicable law.

5. Shopify Platform

Our store is hosted on Shopify, which provides the e-commerce infrastructure enabling online transactions. Your data may be processed in accordance with Shopify’s Privacy Policy and our Privacy Policy.

6. Products, Pricing & Availability

• We make every effort to ensure product descriptions and photos are accurate; however, variations may occur (particularly for handcrafted or natural goods).
• Prices are in AED, inclusive of UAE VAT (if applicable) unless otherwise stated.
• We may adjust prices, discontinue items, or correct typographical errors at any time.
• We reserve the right to limit or cancel any order suspected of misuse or fraud.

If we cancel an order after payment, we will issue a full refund via the original payment method.

7. Payments

All payments are processed securely through Shopify Payments and Stripe.

By completing a transaction, you authorize us to charge the selected payment method for the total order amount.

You represent that you are the authorized holder of the payment method used.

8. Shipping & Delivery

We currently accept and deliver orders within the UAE and GCC countries only.

Delivery estimates are approximate and may vary based on courier performance. Risk in the goods transfers to you upon delivery.

If delivery fails due to an incorrect or incomplete address, a AED 30 re-delivery fee may apply.

For full details, see our Shipping & Delivery Policy.

9. Returns, Exchanges & Refunds

Our full Refund & Exchange Policy is part of these Terms. Key points include:

• Consumable products (coffee, matcha, tea) cannot be returned or refunded unless defective.
• Defective or incorrect items must be reported immediately before use or consumption.
• Courier-damaged glass or ceramic products must be reported within 24 hours of delivery.
• Non-defective returns, if accepted, will have return shipping costs borne by the customer.
• Used, opened, or altered products are not eligible for return; if returned in such condition, the cost of re-shipping will be borne by the customer.

10. Intellectual Property

All content on our Site—including text, images, product data, and branding—is the property of Omni Coffee Roasters FZE or its licensors.

You may not copy, reproduce, distribute, or modify any part of the Site without prior written consent.

11. User Content

If you post reviews, photos, or other content (“User Content”), you:

• Grant Omni Coffee Roasters a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content across our digital platforms.
• Represent that you own or have rights to the content and it does not infringe third-party rights.
• Understand that we may moderate or remove content at our discretion.

12. Acceptable Use

You agree not to:

• Violate UAE laws or infringe third-party rights,
• Upload malicious code, spam, or unauthorized commercial content,
• Interfere with or disrupt the Site’s operation,
• Misrepresent your identity or affiliation.

We reserve the right to suspend or restrict access for violations of this clause.

13. Disclaimer & Product Variation

All products are provided “as is.” While we strive for consistency, natural and handmade variations (such as ceramic glaze, color, or agricultural flavor differences) are normal and not considered defects.

We do not guarantee that the Site will always be uninterrupted or error-free.

14. Limitation of Liability

To the fullest extent permitted by UAE law:

We are not liable for indirect, incidental, or consequential losses, including lost profits or data.

• Our total liability for any claim related to your use of the Site or purchase shall not exceed the value of the product purchased.
• Nothing excludes liability for fraud, negligence causing personal injury, or other liabilities that cannot be excluded under UAE law.

15. Indemnity

You agree to indemnify and hold harmless Omni Coffee Roasters FZE, its affiliates, employees, and partners from any claims, damages, or losses (including legal fees) arising from your breach of these Terms or misuse of the Services.

16. Third-Party Links & Tools

We may include links or tools operated by third parties. These are provided for convenience and do not imply endorsement.

We are not responsible for the content, policies, or practices of external sites.

17. Service Modifications & Force Majeure

We may update, suspend, or discontinue any aspect of the Services at any time.

We are not liable for delays or failures beyond our control, including courier issues, customs delays, technical failures, or force majeure events.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates.

Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent UAE courts.

Your statutory consumer rights under the UAE Consumer Protection Law remain unaffected.

19. Communications

By using our Services, you consent to receive order confirmations, updates, and service-related communications via email, SMS, or WhatsApp.

Marketing communications will only be sent in line with your consent preferences and our Privacy Policy.

20. Contact Information

Omni Coffee Roasters FZE

F1 and F2 Warehouse Number, Street 13, Al Quoz Industrial Area 1, Dubai, United Arab Emirates

📧 info@omnicoffeeroasters.com 📱 +971 58 637 7456